A fair refund policy

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policies are simple. Contact us at [email protected] and we'll take care of it.

Examples of full refunds we’d grant.

• If you were just charged for your next month of service but you meant to cancel, we’re happy to refund that extra charge.
• If you forgot to cancel your account a couple months ago and you haven’t used it since then, we’ll give you a full refund for a few back months. No problem.

Examples of partial refunds or credits we’d grant.

• If you forgot to cancel your account a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note at [email protected], tell us what's up, and we'll work with you to make sure you’re happy.